TERMS & CONDITIONS

Last Updated: August 2026

1. Introduction

Welcome to Bridgefield Legal.

These Terms & Conditions govern your use of this website. By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should discontinue use of this website immediately.

Bridgefield Legal provides services relating to:

• UK immigration and nationality matters;

• Employment law consultancy;

• Workplace dispute support;

• Employment Tribunal support and representation;

• Settlement negotiations; and

• Related advisory services.

The information published on this website is provided for general information purposes only and should not be regarded as immigration advice, employment law advice, or a substitute for obtaining professional advice tailored to your circumstances.

Whilst every effort is made to ensure that information on this website is accurate and up to date, Bridgefield Legal makes no representation or warranty, express or implied, regarding its accuracy, completeness, reliability, or suitability. Reliance on information contained on this website is entirely at your own risk.

Bridgefield Legal reserves the right to amend these Terms & Conditions at any time without prior notice. Any changes will take effect upon publication on this website.

2. Business Information

Bridgefield Legal is a professional immigration advice and employment law consultancy practice based in Scotland.

Business Address

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow
G2 1BP
United Kingdom

Contact Details

Email: admin@bridgefieldlegal.co.uk

Telephone: 0141 255 1068

Website: www.bridgefieldlegal.co.uk

Where applicable, additional regulatory information may be provided separately on our Regulatory Information page.

3. Regulatory Status

Bridgefield Legal is authorised and regulated by the Immigration Advice Authority (IAA) in relation to immigration advice and immigration services provided within the scope of its authorisation.

Employment law consultancy, workplace dispute support, settlement negotiations, and Employment Tribunal support and representation are provided separately and are not regulated by the Immigration Advice Authority.

Nothing on this website shall be interpreted as creating a solicitor-client relationship, barrister-client relationship, or regulated legal services relationship unless expressly agreed in writing.

4. No Guarantee of Outcome

Bridgefield Legal provides professional immigration advice, employment law consultancy, case preparation assistance, support, and related services based on the information supplied by clients.

However, no adviser, consultant, or representative can guarantee the outcome of any matter.

Immigration Matters

Decisions relating to immigration matters are made exclusively by:

• The Home Office;

• UK Visas and Immigration (UKVI);

• Immigration Tribunals;

• The Secretary of State; or

• Other relevant government authorities.

Bridgefield Legal cannot guarantee:

• That an application will be approved;

• Processing times;

• Requests for further information;

• Interviews or investigations;

• Administrative Review outcomes;

• Appeal outcomes; or

• Outcomes affected by changes in legislation, policy, or guidance.

Employment Matters

Employment-related matters may involve:

• Employers;

• ACAS;

• Employment Tribunals; and

• Other decision-making bodies.

Bridgefield Legal cannot guarantee:

• The outcome of grievances or disciplinary proceedings;

• Settlement offers;

• Settlement negotiations;

• Internal appeals;

• Employment Tribunal decisions;

• Compensation awards;

• Reinstatement; or

• Any specific outcome in relation to an employment dispute.

Every matter depends upon its individual circumstances, evidence, applicable law, and decisions made by third parties.

5. Limitation of Liability

To the fullest extent permitted by law, Bridgefield Legal shall not be liable for:

• Decisions made by government departments, tribunals, courts, employers, ACAS, or other third parties;

• Delays caused by third parties;

• Changes in legislation, government policy, guidance, or procedures;

• Losses resulting from inaccurate, incomplete, misleading, or late information provided by a client;

• Website interruptions or technical failures;

• Cyber incidents outside our reasonable control; or

• Losses arising from a failure to follow professional advice provided.

Nothing in these Terms & Conditions excludes or limits liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation; or

• Any liability which cannot lawfully be excluded or restricted under applicable law.

6. Client Responsibilities

Where services are provided, clients remain responsible for:

• Providing accurate, complete, and truthful information;

• Supplying requested documents within required timescales;

• Informing us promptly of any change in circumstances;

• Reviewing applications, claims, submissions, and documents before submission;

• Complying with requests issued by government departments, employers, tribunals, or other relevant organisations; and

• Meeting applicable deadlines.

Bridgefield Legal accepts no responsibility for adverse outcomes arising from incomplete, inaccurate, misleading, or delayed information provided by a client.

7. Employment Law Services

Where assistance is provided in relation to employment matters, Bridgefield Legal may provide:

• Employment law consultancy;

• Workplace dispute advice;

• Grievance and disciplinary support;

• Settlement negotiations;

• Employment Tribunal support and representation; and

• Related services.

Clients remain responsible for providing all relevant evidence, factual information, documents, and instructions relating to their matter.

8. Fees and Third-Party Costs

Unless expressly agreed otherwise in writing, our professional fees do not include third-party costs and disbursements.

Examples may include:

Immigration Matters

• Home Office application fees;

• Immigration Health Surcharge payments;

• Biometric enrolment fees;

• Translation and interpretation costs;

• Document certification fees;

• Courier and postal charges; and

• Independent expert reports.

Employment Matters

• Medical reports;

• Expert reports;

• Mediation costs;

• Interpreter costs;

• Insurance premiums; and

• Other third-party expenses.

Clients remain responsible for third-party costs payable in relation to their matter.

Bridgefield Legal is not responsible for changes to third-party fees or charges.

9. Website Use

The content of this website is provided for general information purposes only.

You agree not to:

• Copy, reproduce, distribute, or publish material from this website without permission;

• Use the website for unlawful purposes;

• Attempt to gain unauthorised access to systems or data;

• Introduce viruses, malware, or other harmful material.

All intellectual property rights in the website and its content remain the property of Bridgefield Legal or its licensors.

10. External Links

This website may include links to third-party websites for convenience and information purposes.

Bridgefield Legal does not:

• Control third-party websites;

• Accept responsibility for their content;

• Guarantee their availability; or

• Endorse their products, services, or opinions.

Users access third-party websites at their own risk.

11. Data Protection and Privacy

The collection, use, storage, and processing of personal information is governed by our Privacy & Cookie Policy and applicable UK data protection legislation, including:

• UK General Data Protection Regulation (UK GDPR);

• Data Protection Act 2018; and

• Privacy and Electronic Communications Regulations (PECR).

By using this website, you acknowledge that personal information may be processed in accordance with our Privacy & Cookie Policy.

12. Complaints

Bridgefield Legal is committed to providing high-quality services and client care.

If you are dissatisfied with any aspect of our service, details of our complaints procedure can be found on our Complaints Policy page or obtained upon request.

Where applicable, clients may also have access to regulatory complaint mechanisms in relation to immigration advice and services.

13. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Scotland.

Any dispute arising from or connected with the use of this website shall be subject to the exclusive jurisdiction of the Scottish courts.

14. Changes to These Terms

Bridgefield Legal may revise these Terms & Conditions from time to time.

Any amendments will be published on this page, and continued use of this website shall constitute acceptance of the revised Terms & Conditions.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow G2 1BP
United Kingdom

Email:admin@bridgefieldlegal.co.uk
Telephone: 0141 255 1068

Important Notice

Bridgefield Legal is regulated by the Immigration Advice Authority (IAA) in relation to immigration advice and immigration services provided within the scope of its authorisation. Employment law consultancy services are provided separately and are not regulated by the Immigration Advice Authority.

Trusted Advice. Clear Guidance. Transparent Support.

Privacy Policy

Last Updated: August 2026

1. Introduction

Bridgefield Legal is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and protect personal information when you:

• Visit our website;

• Contact us by telephone, email or through our website;

• Request information about our services; or

• Instruct us to provide immigration advice, immigration services, employment law consultancy or related support.

Bridgefield Legal processes personal information in accordance with:

• UK General Data Protection Regulation (UK GDPR);

• Data Protection Act 2018; and

• Other applicable UK data protection legislation.

Where immigration advice and services are provided, Bridgefield Legal also complies with the professional standards and requirements applicable to Immigration Advice Authority (IAA) regulated organisations.

By using our website or engaging our services, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.

2. Who We Are

Bridgefield Legal is the data controller responsible for the personal information collected through our website and as part of the services we provide.

Contact Details

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow
G2 1BP
United Kingdom

Email: admin@bridgefieldlegal.co.uk
Telephone: 0141 255 1068

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details above.

3. Personal Information We Collect

The personal information we collect depends on the nature of your enquiry and the services requested.

Information You Provide Directly

This may include:

• Name and contact details;

• Address information;

• Date of birth;

• Nationality and immigration status;

• Passport and identity documents;

• Visa and immigration records;

• Home Office correspondence and decisions;

• Family and relationship information;

• Employment history;

• Employment contracts and workplace records;

• Wage, salary and pension information;

• Information relating to grievances, disciplinary matters or workplace disputes;

• Tribunal-related documentation;

• Financial information relevant to a matter;

• Information provided through correspondence, forms, consultations and enquiries.

Special Category Personal Data

Some immigration and employment matters require us to process sensitive personal information, including:

• Racial or ethnic origin;

• Religious or philosophical beliefs;

• Health and medical information;

• Disability information;

• Trade union membership;

• Sexual orientation (where relevant to a matter).

Such information will only be processed where permitted by law and where necessary to provide our services or protect legal rights.

Information Collected Automatically

When you visit our website, we may collect:

• IP address;

• Browser type and version;

• Operating system;

• Device information;

• Website usage information;

• Referral source information.

Further information about cookies and similar technologies can be found in our separate Cookie Policy.

4. How We Use Personal Information

We use personal information for the following purposes.

Immigration Advice and Services

• Assessing eligibility and suitability;

• Preparing immigration applications and supporting documentation;

• Communicating with the Home Office, UKVI and other government bodies;

• Preparing Administrative Review requests and other immigration-related submissions;

• Verifying identity and eligibility.

Employment Law Consultancy

• Providing employment law consultancy and support;

• Assisting with workplace disputes;

• Supporting grievances and disciplinary matters;

• Assisting with settlement negotiations;

• Preparing Employment Tribunal claims and responses;

• Managing ongoing casework.

General Business Purposes

• Responding to enquiries;

• Providing quotations and information about services;

• Managing client relationships;

• Processing payments;

• Maintaining records;

• Improving our services;

• Complying with legal and regulatory obligations;

• Protecting our legal rights and interests;

• Preventing fraud and misuse.

5. Legal Basis for Processing

We process personal information where one or more lawful bases apply, including:

• Performance of a contract;

• Taking steps at your request before entering into a contract;

• Compliance with legal obligations;

• Legitimate interests;

• Consent (where applicable); and

• The establishment, exercise or defence of legal claims.

Where we process special category data, we rely on additional lawful conditions permitted under UK data protection legislation.

6. Who We Share Personal Information With

We only share personal information where necessary and lawful.

Depending on the nature of the matter, information may be shared with:

Immigration Matters

• UK Visas and Immigration (UKVI);

• The Home Office;

• HM Passport Office;

• Immigration Tribunals;

• The Immigration Advice Authority;

• Other government departments and agencies.

Employment Matters

• ACAS;

• Employment Tribunals;

• Employers and employer representatives;

• Witnesses;

• Independent experts;

• Mediators and conciliators.

Professional and Administrative Support

• Secure IT and cloud service providers;

• Payment service providers;

• Translators and interpreters;

• Professional advisers;

• Regulatory bodies where required by law.

We do not sell, rent or trade personal information to third parties.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide services;

• Meet legal obligations;

• Meet regulatory requirements;

• Respond to complaints;

• Establish, exercise or defend legal claims; and

• Protect our legitimate business interests.

The length of time information is retained will depend on the type of matter and applicable regulatory requirements.

When information is no longer required, it will be securely deleted or anonymised.

8. Data Security

Bridgefield Legal takes appropriate technical and organisational measures to protect personal information against:

• Unauthorised access;

• Accidental loss;

• Misuse;

• Unauthorised disclosure;

• Alteration; and

• Destruction.

While no system can guarantee complete security, we regularly review and update our security measures to protect personal information.

9. Your Data Protection Rights

Under applicable data protection legislation, you may have the right to:

• Access the personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request erasure of personal information in certain circumstances;

• Request restriction of processing;

• Object to processing;

• Request transfer of personal information to another organisation;

• Withdraw consent where consent is the lawful basis relied upon.

These rights are subject to certain legal limitations and exemptions.

Requests can be submitted using the contact details provided in this Privacy Policy.

10. Complaints

If you are unhappy with the way we process your personal information, we would welcome the opportunity to address your concerns.

You may contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Visit the ICO website

11. Third-Party Websites

Our website may contain links to third-party websites.

Bridgefield Legal is not responsible for the content, security or privacy practices of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory or operational requirements.

Any updated version will be published on this page together with the revised "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or the way in which we process personal information, please contact:

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow G2 1BP
United Kingdom

Email: admin@bridgefieldlegal.co.uk
Telephone: 0141 255 1068

Important Notice

Bridgefield Legal is regulated by the Immigration Advice Authority (IAA) in relation to immigration advice and immigration services provided within the scope of its authorisation. Employment law consultancy services are provided separately and are not regulated by the Immigration Advice Authority.

Trusted Advice. Clear Guidance. Transparent Support.

Cookie Policy

Last Updated: August 2026

1. Introduction

This Cookie Policy explains how Bridgefield Legal uses cookies and similar technologies when you visit our website.

Cookies help us provide a secure, efficient and user-friendly experience. They enable certain website functions, help us understand how visitors use our website, and allow us to improve our online services.

This Cookie Policy should be read alongside our Privacy Policy, which explains how we collect, use and protect personal information.

By continuing to use our website, you acknowledge that cookies may be used in accordance with this Cookie Policy and any cookie preferences you have selected.

2. Who We Are

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow
G2 1BP
United Kingdom

Email: admin@bridgefieldlegal.co.uk
Telephone: 0141 255 1068

For the purposes of applicable data protection legislation, Bridgefield Legal is responsible for the operation of this website.

3. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet or other device when you visit a website.

Cookies help websites recognise your device and remember certain information about your visit.

Cookies may be:

• Session Cookies, which are deleted when you close your browser; or

• Persistent Cookies, which remain on your device until they expire or are deleted.

Cookies can be set by the website you are visiting ("first-party cookies") or by third-party services integrated into the website ("third-party cookies").

4. How We Use Cookies

We use cookies to:

• Ensure our website functions correctly;

• Maintain website security;

• Remember user preferences;

• Analyse website performance and usage;

• Improve website functionality and user experience; and

• Help identify technical issues and improve services.

5. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation and security of the website.

They enable core functions such as:

• Website navigation;

• Security features;

• Form submissions; and

• User session management.

Because these cookies are necessary for the website to function, they cannot normally be disabled through our website.

Analytics and Performance Cookies

These cookies help us understand how visitors interact with our website by collecting information such as:

• Number of visitors;

• Pages viewed;

• Time spent on pages;

• Traffic sources; and

• Website performance.

Information collected through analytics cookies is generally aggregated and used to improve website performance and user experience.

Where required by law, analytics cookies will only be used with your consent.

Functionality Cookies

These cookies help us remember your preferences and settings, such as:

• Language preferences;

• Cookie preferences; and

• Other website customisation settings.

These cookies improve your experience by providing a more personalised service.

Third-Party Cookies

Some features of our website may rely on third-party providers.

Where third-party services are used, those providers may place cookies on your device in accordance with their own privacy and cookie policies.

Bridgefield Legal does not control the operation of third-party cookies.

6. Cookie Consent

When you first visit our website, you may be presented with a cookie banner or preference tool.

Where required by law, we will request your consent before placing non-essential cookies on your device. [ico.org.uk], [ico.org.uk]

You may:

• Accept all cookies;

• Reject non-essential cookies; or

• Manage your cookie preferences.

You may also change your preferences at any time through your browser settings or any cookie management tool made available on our website.

7. Managing Cookies

Most internet browsers allow you to control cookies through browser settings.

You can usually:

• View stored cookies;

• Delete existing cookies;

• Block some or all cookies; and

• Configure settings for individual websites.

Please note that disabling certain cookies may affect the functionality, performance or availability of some parts of our website.

8. Third-Party Websites

Our website may contain links to external websites.

Bridgefield Legal is not responsible for the content, security or cookie practices of third-party websites.

We encourage users to review the privacy and cookie policies of any external websites they visit.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in legal requirements, technology, website functionality or business practices.

Any updates will be published on this page together with the revised "Last Updated" date.

10. Contact Us

If you have any questions about this Cookie Policy, please contact:

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow G2 1BP
United Kingdom

Email: admin@bridgefieldlegal.co.uk
Telephone: 0141 255 1068

Important Notice

Bridgefield Legal is regulated by the Immigration Advice Authority (IAA) in relation to immigration advice and immigration services provided within the scope of its authorisation. Employment law consultancy services are provided separately and are not regulated by the Immigration Advice Authority.

Trusted Advice. Clear Guidance. Transparent Support.

Modern Slavery Statement

Last Updated: August 2026

Our Commitment

Bridgefield Legal is committed to conducting its business ethically, responsibly and with respect for human rights. We oppose all forms of modern slavery, human trafficking, forced labour, servitude and exploitation.

We recognise that modern slavery is a serious crime and a violation of fundamental human rights. We are committed to taking reasonable steps to identify, prevent and address the risk of modern slavery within our business operations, professional relationships and the services we provide.

This statement outlines our approach to preventing modern slavery and promoting ethical practices throughout our organisation.

About Bridgefield Legal

Bridgefield Legal provides:

• Immigration advice and services;

• Employment law consultancy;

• Employment Tribunal support and representation;

• Workplace dispute support; and

• Related advisory services.

We recognise that some individuals seeking immigration and employment support may be vulnerable to exploitation, abuse, trafficking, discrimination or unlawful employment practices. We therefore take our safeguarding responsibilities seriously and remain vigilant to indicators of vulnerability and exploitation.

Our Approach

Bridgefield Legal adopts a zero-tolerance approach to modern slavery and human trafficking.

We are committed to:

• Treating every individual with dignity, fairness and respect;

• Promoting ethical and lawful business practices;

• Maintaining high professional and safeguarding standards;

• Remaining alert to signs of exploitation and abuse;

• Supporting vulnerable individuals appropriately; and

• Taking reasonable steps to address concerns where they arise.

Immigration Services

As an immigration advice provider, we may assist individuals who have experienced or may be at risk of:

• Human trafficking;

• Forced labour;

• Domestic servitude;

• Labour exploitation;

• Exploitative working conditions;

• Coercion or intimidation;

• Unlawful retention of identity documents; and

• Other forms of abuse or vulnerability.

Where appropriate and within the scope of our professional obligations, we will provide advice, support or signposting to relevant organisations and authorities.

Employment Law Services

Through our employment law consultancy services, we may assist workers who have experienced exploitation or unfair treatment in the workplace.

Examples may include:

• Forced or compulsory labour;

• Unlawful wage deductions;

• Withholding of wages;

• Excessive working hours;

• Threats related to immigration status;

• Workplace harassment or discrimination;

• Coercive employment practices; and

• Restrictions on workers' rights and freedoms.

Where indicators of exploitation are identified, we will seek to ensure that individuals are aware of the support, protections and remedies that may be available to them.

Policies and Procedures

Bridgefield Legal is committed to maintaining policies and procedures that support ethical conduct and reduce the risk of exploitation.

These include:

• Professional conduct standards;

• Confidentiality and data protection procedures;

• Client safeguarding principles;

• Equality, diversity and inclusion commitments;

• Anti-harassment and anti-victimisation principles;

• Risk management procedures; and

• Internal reporting and escalation processes.

Suppliers and Professional Relationships

We seek to work with reputable suppliers, contractors, consultants and service providers who operate lawfully and ethically.

Where appropriate, we will:

• Conduct reasonable due diligence before engaging suppliers;

• Consider potential ethical risks;

• Review supplier relationships periodically; and

• Address concerns where we become aware of unethical practices.

Given the nature and scale of our business, we consider the risk of modern slavery within our own operations to be low. However, we remain mindful of indirect risks that may affect clients, workers and service users.

Training and Awareness

Bridgefield Legal is committed to maintaining awareness of modern slavery risks relevant to our areas of practice.

This includes understanding:

• What constitutes modern slavery and human trafficking;

• Indicators of exploitation and vulnerability;

• Risks affecting migrant workers and vulnerable individuals;

• Appropriate safeguarding responses; and

• When concerns should be escalated or reported.

We will review our awareness and training needs periodically to ensure our approach remains effective.

Reporting Concerns

Any concerns relating to modern slavery, human trafficking, forced labour or exploitation will be treated seriously and handled appropriately.

Where required or appropriate, concerns may be referred to relevant authorities, safeguarding agencies or support organisations in accordance with applicable legal and professional obligations.

Continuous Improvement

Bridgefield Legal is committed to continually reviewing and improving its approach to safeguarding and ethical business practices.

We will continue to:

• Monitor emerging risks;

• Review internal policies and procedures;

• Promote awareness and training;

• Support vulnerable individuals where appropriate; and

• Maintain high standards of professional conduct.

Contact Us

If you have any questions regarding this Modern Slavery Statement, please contact:

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow G2 1BP
United Kingdom

Email: admin@bridgefieldlegal.co.uk
Telephone: 0141 255 1068

Regulatory Information

Bridgefield Legal is regulated by the Immigration Advice Authority (IAA) in relation to immigration advice and immigration services provided within the scope of its authorisation.

Employment law consultancy, workplace dispute support and Employment Tribunal representation are provided separately and are not regulated by the Immigration Advice Authority.

Trusted Advice. Clear Guidance. Transparent Support.

Equality, Diversity and Inclusion Policy

Last Updated: August 2026

1. Our Commitment

Bridgefield Legal is committed to promoting equality, diversity, inclusion, dignity and respect in all aspects of our work.

We believe that every individual should be treated fairly and with respect, regardless of their background, personal circumstances or protected characteristics. We are committed to maintaining an environment where clients, service users, suppliers and all other individuals are treated with professionalism, courtesy and fairness. The principles contained in this policy are consistent with the Equality Act 2010, which protects individuals from unlawful discrimination in the workplace and wider society. [gov.uk], [legislation.gov.uk]

We value diversity and recognise that different backgrounds, experiences and perspectives strengthen the quality of the services we provide.

2. Purpose of this Policy

The purpose of this policy is to:

• Promote equality, diversity and inclusion throughout our organisation;

• Prevent unlawful discrimination, harassment, victimisation and bullying;

• Ensure fair and equal treatment for clients, service users and others who engage with us;

• Foster a culture of dignity, respect and inclusivity; and

• Demonstrate our commitment to ethical and professional standards.

3. Scope

This policy applies to:

• All individuals working for or on behalf of Bridgefield Legal;

• Clients and prospective clients;

• Consultants, contractors and suppliers;

• Website users and visitors; and

• Any individual interacting with Bridgefield Legal in a professional capacity.

4. Equality and Diversity Principles

Bridgefield Legal is committed to providing services without unlawful discrimination on the grounds of any protected characteristic recognised by the Equality Act 2010, including: [gov.uk], [legislation.gov.uk], [acas.org.uk]

• Age;

• Disability;

• Gender reassignment;

• Marriage and civil partnership;

• Pregnancy and maternity;

• Race, nationality, ethnic or national origin;

• Religion or belief;

• Sex; and

• Sexual orientation.

We also recognise and respect differences in culture, language, socio-economic background, caring responsibilities and personal circumstances.

5. Our Commitments

Bridgefield Legal is committed to:

Fair and Equal Access

Providing our services fairly, consistently and without unlawful discrimination.

Respect and Dignity

Treating all individuals with courtesy, professionalism and respect.

Inclusive Services

Striving to make our services accessible and responsive to the needs of a diverse range of individuals and communities.

Reasonable Adjustments

Where appropriate, making reasonable adjustments to remove barriers experienced by disabled individuals and to improve accessibility.

Equality of Opportunity

Promoting equal opportunities and ensuring that decisions are made fairly and objectively.

Continuous Improvement

Reviewing our practices periodically to ensure that equality, diversity and inclusion remain central to the way we operate.

6. Prevention of Discrimination and Harassment

Bridgefield Legal adopts a zero-tolerance approach to:

• Unlawful discrimination;

• Harassment;

• Victimisation;

• Bullying;

• Intimidation; and

• Any behaviour that undermines the dignity or rights of others.

We expect all individuals engaging with Bridgefield Legal to behave respectfully and professionally.

Any concerns regarding inappropriate conduct will be taken seriously and addressed appropriately.

7. Accessibility and Inclusion

We recognise that some individuals may require additional support when accessing our services.

Where reasonably practicable, we will seek to:

• Communicate using clear and accessible language;

• Consider individual communication needs;

• Facilitate reasonable adjustments where appropriate;

• Promote accessibility in our communications and processes; and

• Ensure that individuals are able to access our services without unnecessary barriers.

8. Immigration and Employment Services

As a provider of immigration advice and employment law consultancy services, Bridgefield Legal works with individuals from a wide range of backgrounds, cultures and nationalities.

We are committed to ensuring that our services:

• Are delivered fairly and consistently;

• Respect cultural and individual differences;

• Promote equal treatment and opportunity;

• Support vulnerable individuals appropriately; and

• Comply with applicable legal and regulatory requirements.

9. Complaints and Concerns

Any individual who believes they have been subjected to unfair treatment, discrimination, harassment or victimisation in connection with Bridgefield Legal's services is encouraged to raise their concerns with us.

All concerns will be considered seriously, investigated where appropriate and handled fairly and confidentially wherever possible.

Further information can be found in our Complaints Procedure.

10. Monitoring and Review

Bridgefield Legal is committed to continually improving equality, diversity and inclusion within its services and operations.

This policy will be reviewed periodically and updated where necessary to reflect:

• Changes in legislation;

• Regulatory requirements;

• Best practice guidance; and

• Operational developments.

11. Contact Us

If you have any questions regarding this Equality, Diversity and Inclusion Policy, please contact:

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow
G2 1BP
United Kingdom

Email: admin@bridgefieldlegal.co.uk
Telephone: 0141 255 1068

Regulatory Information

Bridgefield Legal is regulated by the Immigration Advice Authority (IAA) in relation to immigration advice and immigration services provided within the scope of its authorisation.

Employment law consultancy, workplace dispute support and Employment Tribunal representation are provided separately and are not regulated by the Immigration Advice Authority.

Trusted Advice. Clear Guidance. Transparent Support.

Complaints Procedure

Last Updated: August 2026

Our Commitment

Bridgefield Legal is committed to providing high-quality immigration advice, immigration services, employment law consultancy and excellent client care.

We recognise that, despite our best efforts, there may be occasions when a client is dissatisfied with the service received. We welcome feedback and take all complaints seriously. Complaints help us improve our services and maintain high professional standards.

Making a complaint will not affect:

• Your immigration application or matter;

• Your legal rights;

• Your entitlement to receive services from us; or

• The way in which your concerns are considered.

All complaints will be handled fairly, impartially, and in confidence.

What Can You Complain About?

You may make a complaint if you are dissatisfied with:

• The quality of service provided;

• Delays or lack of communication;

• The conduct of an adviser or representative;

• The handling of your matter;

• Administrative issues; or

• Any other aspect of our services.

How to Make a Complaint

Complaints may be made by email, telephone or in writing.

Contact Details

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow
G2 1BP
United Kingdom

Email: admin@bridgefieldlegal.co.uk
Telephone: 0141 255 1068

Website: www.bridgefieldlegal.co.uk

To help us investigate your complaint, please provide:

• Your full name and contact details;

• Reference number (if known);

• A clear explanation of your concerns;

• Relevant dates;

• Copies of any supporting documents or correspondence.

If you require assistance in making a complaint due to language difficulties, disability or other circumstances, please let us know and we will endeavour to provide appropriate support where reasonably practicable.

How We Handle Complaints

As Bridgefield Legal is a single-adviser practice, complaints will normally be handled directly by the adviser responsible for your matter.

We will:

Step 1 – Acknowledge Your Complaint

We will acknowledge receipt of your complaint within five working days.

Step 2 – Investigate

We will carry out an impartial review of the issues raised, which may include:

• Reviewing your file;

• Examining relevant documents and correspondence;

• Considering information provided by you; and

• Reviewing the actions taken in relation to your matter.

Step 3 – Respond

We aim to provide a full written response within 20 working days of receiving your complaint.

If additional time is required due to the complexity of the matter, we will inform you and provide an updated timescale.

Step 4 – Resolution

Where appropriate, we will:

• Explain our findings;

• Apologise where mistakes have been identified;

• Outline any corrective action being taken; and

• Consider reasonable proposals for resolving the complaint.

Complaints Register

Bridgefield Legal maintains a complaints register in which all complaints are recorded, monitored and reviewed.

Complaint records are retained securely and handled in accordance with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.

If You Are Not Satisfied With Our Response

If you remain dissatisfied after receiving our final response, you may raise your concerns with the Immigration Advice Authority (IAA) in relation to immigration advice and immigration services.

Immigration Advice Authority

Immigration Advice Authority (IAA)
PO Box 567
Dartford
DA1 9WX

Email: info@immigrationadviceauthority.gov.uk

The IAA may consider complaints relating to whether a regulated organisation has complied with its regulatory obligations and professional standards.

Further information about the IAA complaints process is available through the Immigration Advice Authority.

Employment Law Services

Employment law consultancy, workplace dispute support and Employment Tribunal representation provided by Bridgefield Legal are not regulated by the Immigration Advice Authority.

Complaints relating to employment law services should first be raised directly with Bridgefield Legal using this procedure.

Continuous Improvement

We value client feedback and use complaints as an opportunity to improve our services, procedures and client care standards.

We regularly review complaints to identify lessons learned and to ensure that appropriate improvements are made where necessary.

Contact Us

If you have any questions regarding this Complaints Procedure, please contact:

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow G2 1BP
United Kingdom

Email: admin@bridgefieldlegal.co.uk
Telephone: 0141 255 1068

Regulatory Information

Bridgefield Legal is regulated by the Immigration Advice Authority (IAA) in relation to immigration advice and immigration services provided within the scope of its authorisation.

Employment law consultancy, workplace dispute support and Employment Tribunal representation are provided separately and are not regulated by the Immigration Advice Authority.

Trusted Advice. Clear Guidance. Transparent Support.

Bridgefield Legal is regulated by the Immigration Advice Authority (IAA) and provides immigration advice and services in accordance with its authorisation.

IAA Registration Number: F202538351.

Bridgefield Legal also provides employment law consultancy and representation services. These services are not regulated by the Immigration Advice Authority.

Last Updated: August 2026

Website Disclaimer

The information contained on this website is provided by Bridgefield Legal for general information purposes only.

Whilst we endeavour to ensure that information published on this website is accurate, up to date and relevant, Bridgefield Legal makes no representations, warranties or guarantees, whether express or implied, regarding the accuracy, completeness, reliability or suitability of any information contained on this website.

The content of this website should not be relied upon as immigration advice, employment law advice, or professional advice tailored to your individual circumstances.

You should always obtain advice specific to your situation before making decisions or taking action based on information contained on this website.

No Professional Relationship

The information available on this website is provided for general information purposes only and does not constitute professional advice tailored to your specific circumstances.

Accessing this website, submitting an enquiry, downloading information, or communicating with Bridgefield Legal does not create:

• A client relationship;

• A contractual relationship; or

• Any professional adviser-client relationship.

A professional relationship for immigration advice, immigration services, employment law consultancy, workplace dispute support, Employment Tribunal assistance, or related services will only arise once instructions have been formally accepted by Bridgefield Legal and confirmed in writing.

You should not act or refrain from acting solely on the basis of information contained on this website and should obtain advice specific to your individual circumstances before making any decision that may affect your immigration status, employment rights, legal position, or personal interests.

Immigration Services

Bridgefield Legal provides immigration advice and services in accordance with the scope of its authorisation by the Immigration Advice Authority (IAA).

Immigration law, Home Office policy, immigration rules and government guidance may change without notice. Information published on this website may not always reflect the most recent legal, regulatory or policy developments.

Bridgefield Legal cannot guarantee the outcome of:

• Visa applications;

• Immigration applications;

• Administrative Reviews;

• Appeals;

• Nationality applications; or

• Any other immigration matter.

All immigration decisions are made by the Home Office, UK Visas and Immigration (UKVI), Tribunals, or other relevant authorities.

Employment Law Services

Bridgefield Legal provides employment law consultancy, workplace dispute support, settlement negotiation assistance, and Employment Tribunal support and representation.

Information relating to employment law is provided for general guidance only and should not be relied upon as a substitute for advice based on the specific facts and circumstances of a particular case.

Bridgefield Legal cannot guarantee:

• Settlement outcomes;

• Grievance outcomes;

• Disciplinary outcomes;

• Employment Tribunal decisions;

• Compensation awards; or

• Any particular result in relation to an employment dispute.

The outcome of any matter will depend upon its individual facts, available evidence, applicable law and decisions made by employers, tribunals or other third parties.

Limitation of Liability

To the fullest extent permitted by law, Bridgefield Legal accepts no liability for any loss, damage, cost or expense arising directly or indirectly from:

• Reliance on information published on this website;

• Errors or omissions in website content;

• Decisions made by third parties;

• Delays in updating website information;

• Website interruptions or technical failures;

• Cybersecurity incidents beyond our reasonable control;

• Third-party content; or

• Actions taken or not taken based on information contained on this website.

Nothing in this disclaimer excludes or limits liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation; or

• Any liability that cannot legally be excluded or limited under applicable law.

External Links

This website may contain links to third-party websites for convenience and information purposes.

Bridgefield Legal:

• Does not control third-party websites;

• Does not endorse their content, products or services;

• Is not responsible for their accuracy, availability or security; and

• Accepts no responsibility for their privacy practices.

Users access third-party websites at their own risk.

Intellectual Property

Unless otherwise stated, all content published on this website, including text, graphics, logos, documents, images and website design, remains the property of Bridgefield Legal or its licensors and is protected by applicable intellectual property laws.

You may:

• View website content for personal use;

• Print or download material for personal reference.

You may not:

• Reproduce;

• Republish;

• Distribute;

• Modify; or

• Commercially exploit

any website content without prior written permission from Bridgefield Legal.

Website Availability

Whilst we make reasonable efforts to keep this website available and functioning correctly, Bridgefield Legal does not guarantee uninterrupted access to the website.

We reserve the right to modify, suspend or withdraw any part of the website at any time without notice.

Changes to This Disclaimer

Bridgefield Legal may amend this Website Disclaimer from time to time.

Any updates will be published on this page together with the revised "Last Updated" date.

Continued use of this website following publication of any changes constitutes acceptance of the revised disclaimer.

Contact Us

If you have any questions regarding this Website Disclaimer, please contact:

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow
G2 1BP
United Kingdom

Email:admin@bridgefieldlegal.co.uk
Telephone: 0141 255 1068
Website:www.bridgefieldlegal.co.uk

Regulatory Information

Bridgefield Legal is regulated by the Immigration Advice Authority (IAA) in relation to immigration advice and immigration services provided within the scope of its authorisation.

Employment law consultancy, workplace dispute support, settlement negotiation assistance and Employment Tribunal representation are provided separately and are not regulated by the Immigration Advice Authority.

Trusted Advice. Clear Guidance. Transparent Support.