TERMS & CONDITIONS

Last Updated: August 2026

1. Introduction

Welcome to Bridgefield Legal.

These Terms & Conditions govern your use of this website. By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms & Conditions, you should discontinue use of this website immediately.

Bridgefield Legal provides information and services relating to:

• UK immigration matters;

• Nationality and citizenship matters;

• Immigration applications and related procedures; and

• Immigration advisory services within the scope of its authorisation.

The information published on this website is provided for general information purposes only and should not be regarded as immigration advice or as a substitute for obtaining professional advice tailored to your individual circumstances.

Whilst every effort is made to ensure that information on this website is accurate and up to date, Bridgefield Legal makes no representation or warranty, whether express or implied, regarding its accuracy, completeness, reliability or suitability. Reliance on information contained on this website is entirely at your own risk.

Bridgefield Legal reserves the right to amend these Terms & Conditions at any time without prior notice. Any changes will take effect upon publication on this website.

2. Business Information

Bridgefield Legal is an Immigration Advice Authority (IAA) regulated immigration advice practice based in Scotland.

Business Address

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow
G2 1BP
United Kingdom

Contact Details

Email: admin@bridgefieldlegal.co.uk

Telephone: 0141 255 1068

Website: www.bridgefieldlegal.co.uk

Additional regulatory information may be provided separately on our Regulatory Information page.

3. Regulatory Status

Bridgefield Legal is authorised and regulated by the Immigration Advice Authority (IAA) to provide immigration advice and immigration services within the scope of its authorisation.

Any immigration advice or services provided by Bridgefield Legal are limited to the level and categories of work permitted by the Immigration Advice Authority.

Information contained on this website is provided for general informational purposes only and does not constitute immigration advice.

4. No Guarantee of Outcome

Bridgefield Legal provides professional immigration advice and related services based upon the information supplied by clients.

However, no immigration adviser or representative can guarantee the outcome of any matter.

Decisions relating to immigration matters are made exclusively by:

• The Home Office;

• UK Visas and Immigration (UKVI);

• Immigration Tribunals;

• The Secretary of State; or

• Other relevant government authorities.

Bridgefield Legal cannot guarantee:

• That an application will be approved;

• Processing times;

• Requests for further information;

• Interviews or investigations;

• Administrative Review outcomes;

• Appeal outcomes; or

• Outcomes affected by changes in legislation, policy or official guidance.

Every matter depends upon its individual circumstances, evidence, applicable law and decisions made by third parties.

5. Limitation of Liability

To the fullest extent permitted by law, Bridgefield Legal shall not be liable for:

• Decisions made by government departments, tribunals, courts or other third parties;

• Delays caused by third parties;

• Changes in legislation, government policy, guidance or procedures;

• Losses resulting from inaccurate, incomplete, misleading or late information provided by a client;

• Website interruptions or technical failures;

• Cyber incidents outside our reasonable control; or

• Losses arising from a failure to follow professional advice provided.

Nothing in these Terms & Conditions excludes or limits liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation; or

• Any liability which cannot lawfully be excluded or restricted under applicable law.

6. Client Responsibilities

Where services are provided, clients remain responsible for:

• Providing accurate, complete and truthful information;

• Supplying requested documents within required timescales;

• Informing us promptly of any change in circumstances;

• Reviewing applications, submissions and supporting documents before submission;

• Complying with requests issued by government departments or other relevant authorities; and

• Meeting applicable deadlines.

Submitting an enquiry through this website does not create a client relationship with Bridgefield Legal. A client relationship will only arise after Bridgefield Legal has agreed to act and confirmed acceptance of instructions in writing.

Bridgefield Legal accepts no responsibility for adverse outcomes arising from incomplete, inaccurate, misleading or delayed information provided by a client.

7. Fees and Third-Party Costs

Unless expressly agreed otherwise in writing, our professional fees do not include third-party costs and disbursements.

Examples may include:

• Home Office application fees;

• Immigration Health Surcharge (IHS) payments;

• Biometric enrolment fees;

• Translation and interpretation costs;

• Document certification fees;

• Courier and postal charges; and

• Independent expert reports.

Clients remain responsible for all third-party costs payable in relation to their matter.

Bridgefield Legal is not responsible for changes to third-party fees or charges.

8. Cancellation and Consumer Rights

Where a client engages Bridgefield Legal as a consumer and enters into a contract at a distance, including by telephone, email, video conference, online enquiry or through this website, the client may have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Unless an exception applies, consumers may have the right to cancel a service contract within 14 calendar days of entering into the contract.

Where a client requests that Bridgefield Legal commence work before the expiry of the cancellation period, the client expressly agrees that:

• Bridgefield Legal may begin work immediately;

• Charges may be incurred for work completed before cancellation;

• Any refund may be reduced to reflect the services already provided; and

• The right to cancel may be lost where the service has been fully performed.

Consultation fees are generally non-refundable where:

• The consultation has taken place;

• The client fails to attend a scheduled appointment without reasonable notice; or

• Preparatory work has been undertaken before the consultation.

Where ongoing services are cancelled, Bridgefield Legal reserves the right to charge for all work carried out up to the date of cancellation together with any non-refundable third-party costs or disbursements incurred on the client's behalf.

Requests to cancel services should be submitted in writing to:

Email: admin@bridgefieldlegal.co.uk

Nothing in these Terms & Conditions affects a client's statutory rights under applicable consumer protection legislation.

9. Website Use

The content of this website is provided for general information purposes only.

You agree not to:

• Copy, reproduce, distribute or publish material from this website without permission;

• Use the website for unlawful purposes;

• Attempt to gain unauthorised access to systems or data; or

• Introduce viruses, malware or other harmful material.

The Bridgefield Legal name, logo, branding, website content, text, graphics and materials may not be copied, reproduced, modified, distributed or used without prior written permission.

All intellectual property rights in the website and its content remain the property of Bridgefield Legal or its licensors.

10. Electronic Communications

Whilst Bridgefield Legal takes reasonable steps to protect electronic communications, the transmission of information over the internet is not completely secure.

Bridgefield Legal cannot guarantee the security of information transmitted electronically and accepts no liability for unauthorised access, interception or loss occurring outside its reasonable control.

Users who communicate with us electronically do so at their own risk.

11. External Links

This website may include links to third-party websites for convenience and information purposes.

Bridgefield Legal does not:

• Control third-party websites;

• Accept responsibility for their content;

• Guarantee their availability; or

• Endorse their products, services or opinions.

Users access third-party websites at their own risk.

12. Data Protection and Privacy

The collection, use, storage and processing of personal information is governed by our Privacy Policy and applicable UK data protection legislation, including:

• UK General Data Protection Regulation (UK GDPR);

• Data Protection Act 2018; and

• Privacy and Electronic Communications Regulations (PECR).

By using this website, you acknowledge that personal information may be processed in accordance with our Privacy Policy.

13. Complaints

Bridgefield Legal is committed to providing high standards of service and client care.

If you are dissatisfied with any aspect of our service, details of our Complaints Procedure are available on our website or can be provided upon request.

Clients may also have access to applicable regulatory complaint procedures concerning immigration advice and immigration services regulated by the Immigration Advice Authority.

14. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Scotland.

Any dispute arising from or connected with the use of this website shall be subject to the exclusive jurisdiction of the Scottish courts.

15. Changes to These Terms

Bridgefield Legal may revise these Terms & Conditions from time to time.

Any amendments will be published on this page and continued use of this website shall constitute acceptance of the revised Terms & Conditions.

16. Contact Us

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow G2 1BP
United Kingdom

Email: admin@bridgefieldlegal.co.uk

Telephone: 0141 255 1068

Important Notice

Bridgefield Legal is authorised and regulated by the Immigration Advice Authority (IAA) in relation to immigration advice and immigration services provided within the scope of its authorisation. Information contained on this website is provided for general information purposes only and does not constitute immigration advice for any individual matter. Professional advice should be obtained before taking or refraining from taking any action based upon information contained on this website.

Trusted Advice. Clear Guidance. Transparent Support.

PRIVACY POLICY

Last Updated: August 2026

1. Introduction

Bridgefield Legal is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and protect personal information when you:

• Visit our website;

• Contact us by telephone, email or through our website;

• Request information about our services; or

• Instruct us to provide immigration advice and immigration services.

Bridgefield Legal processes personal information in accordance with:

• UK General Data Protection Regulation (UK GDPR);

• Data Protection Act 2018; and

• Other applicable UK data protection legislation.

Where immigration advice and immigration services are provided, Bridgefield Legal also complies with the professional standards and requirements applicable to organisations regulated by the Immigration Advice Authority (IAA).

By using our website or engaging our services, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.

2. Who We Are

Bridgefield Legal is the data controller responsible for the personal information collected through our website and as part of the services we provide.

Contact Details

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow
G2 1BP
United Kingdom

Email: admin@bridgefieldlegal.co.uk

Telephone: 0141 255 1068

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details above.

3. Personal Information We Collect

The personal information we collect depends upon the nature of your enquiry and the services requested.

Information You Provide Directly

This may include:

• Name and contact details;

• Address information;

• Date of birth;

• Nationality and citizenship information;

• Immigration status;

• Passport and identity documents;

• Visa and immigration records;

• Biometric residence permit or eVisa information;

• Home Office correspondence and decisions;

• Family and relationship information;

• Travel history;

• Financial information relevant to an immigration application;

• Educational information;

• Information relating to sponsors or dependants;

• Information provided through correspondence, forms, consultations and enquiries.

Special Category Personal Data

Some immigration matters require us to process sensitive personal information, including:

• Racial or ethnic origin;

• Religious or philosophical beliefs;

• Health and medical information;

• Disability information;

• Sexual orientation (where relevant to an immigration matter).

Such information will only be processed where permitted by law and where necessary to provide our services or protect legal rights.

Information Collected Automatically

When you visit our website, we may collect:

• IP address;

• Browser type and version;

• Operating system;

• Device information;

• Website usage information; and

• Referral source information.

Further information about cookies and similar technologies can be found in our Cookie Policy.

4. How We Use Personal Information

We use personal information for the following purposes.

Immigration Advice and Services

• Assessing eligibility under UK immigration rules;

• Preparing immigration applications and supporting documentation;

• Advising on immigration options and procedures;

• Communicating with the Home Office, UK Visas and Immigration (UKVI), HM Passport Office and other government bodies;

• Preparing administrative review requests, appeals and other immigration-related submissions where permitted by our authorisation;

• Verifying identity and eligibility;

• Maintaining client files and records.

General Business Purposes

We may also use personal information for:

• Responding to enquiries;

• Providing quotations and information about services;

• Managing client relationships;

• Processing payments;

• Maintaining records;

• Improving our services;

• Complying with legal and regulatory obligations;

• Protecting our legal rights and interests; and

• Preventing fraud, misuse or unlawful activity.

5. Legal Basis for Processing

We process personal information where one or more lawful bases apply, including:

• Performance of a contract;

• Taking steps at your request before entering into a contract;

• Compliance with legal obligations;

• Legitimate interests;

• Consent (where applicable); and

• The establishment, exercise or defence of legal claims.

Where we process special category personal data, we rely upon additional lawful conditions permitted under UK data protection legislation.

6. Who We Share Personal Information With

We only share personal information where necessary and lawful.

Depending on the nature of your matter, information may be shared with:

Immigration Matters

• UK Visas and Immigration (UKVI);

• The Home Office;

• HM Passport Office;

• Immigration Tribunals;

• The Immigration Advice Authority (IAA);

• Other government departments, agencies and public authorities where required.

Professional and Administrative Support

• Secure IT and cloud service providers;

• Payment service providers;

• Translators and interpreters;

• Independent experts;

• Professional advisers;

• Regulatory bodies where disclosure is required by law or regulatory obligations.

We do not sell, rent or trade personal information to third parties.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide services;

• Meet legal obligations;

• Meet regulatory requirements;

• Respond to complaints;

• Establish, exercise or defend legal claims; and

• Protect our legitimate business interests.

The period for which information is retained will depend upon the nature of the matter and applicable legal or regulatory requirements.

When information is no longer required, it will be securely deleted, destroyed or anonymised.

8. Data Security

Bridgefield Legal takes appropriate technical and organisational measures to protect personal information against:

• Unauthorised access;

• Accidental loss;

• Misuse;

• Unauthorised disclosure;

• Alteration; and

• Destruction.

While no system can guarantee complete security, we regularly review and update our security measures to safeguard personal information.

9. International Transfers

Personal information is primarily stored and processed within the United Kingdom.

Where personal information is transferred outside the United Kingdom, Bridgefield Legal will ensure that appropriate safeguards are in place in accordance with UK data protection legislation.

10. Your Data Protection Rights

Under applicable data protection legislation, you may have the right to:

• Access the personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request erasure of personal information in certain circumstances;

• Request restriction of processing;

• Object to processing;

• Request transfer of personal information to another organisation; and

• Withdraw consent where consent is the lawful basis relied upon.

These rights are subject to certain legal limitations and exemptions.

Requests may be submitted using the contact details provided in this Privacy Policy.

11. Complaints

If you are unhappy with the way we process your personal information, we would welcome the opportunity to address your concerns.

You may contact us using the details provided above.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk

12. Third-Party Websites

Our website may contain links to third-party websites.

Bridgefield Legal is not responsible for the content, security or privacy practices of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory or operational requirements.

Any updated version will be published on this page together with the revised "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or the way in which we process personal information, please contact:

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow G2 1BP
United Kingdom

Email: admin@bridgefieldlegal.co.uk

Telephone: 0141 255 1068

Important Notice

Bridgefield Legal is authorised and regulated by the Immigration Advice Authority (IAA) in relation to immigration advice and immigration services provided within the scope of its authorisation. We are committed to protecting your privacy and processing personal information in accordance with applicable UK data protection legislation.

Trusted Advice. Clear Guidance. Transparent Support.

COOKIE POLICY

Last Updated: August 2026

1. Introduction

This Cookie Policy explains how Bridgefield Legal uses cookies and similar technologies when you visit our website.

Cookies help us provide a secure, efficient and user-friendly experience. They enable certain website functions, help us understand how visitors use our website and allow us to improve our online services.

This Cookie Policy should be read alongside our Privacy Policy, which explains how we collect, use and protect personal information.

By continuing to use our website, you acknowledge that cookies may be used in accordance with this Cookie Policy and any cookie preferences you have selected.

2. Who We Are

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow
G2 1BP
United Kingdom

Email: admin@bridgefieldlegal.co.uk

Telephone: 0141 255 1068

For the purposes of applicable data protection legislation, Bridgefield Legal is responsible for the operation of this website.

3. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet or other device when you visit a website.

Cookies help websites recognise your device and remember certain information about your visit.

Cookies may be:

Session Cookies

These are deleted automatically when you close your browser.

Persistent Cookies

These remain on your device until they expire or are manually deleted.

Cookies can be set by the website you are visiting ("first-party cookies") or by third-party services integrated into the website ("third-party cookies").

4. How We Use Cookies

We use cookies to:

• Ensure our website functions correctly;

• Maintain website security;

• Remember user preferences;

• Analyse website performance and usage;

• Improve website functionality and user experience; and

• Help identify technical issues and improve our services.

5. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation and security of the website.

They enable core functions such as:

• Website navigation;

• Security features;

• Form submissions; and

• User session management.

Because these cookies are necessary for the website to function, they cannot normally be disabled through our website.

Analytics and Performance Cookies

These cookies help us understand how visitors interact with our website by collecting information such as:

• Number of visitors;

• Pages viewed;

• Time spent on pages;

• Traffic sources; and

• Website performance.

Information collected through analytics cookies is generally aggregated and used to improve website performance and user experience.

Where required by law, analytics cookies will only be used with your consent.

Functionality Cookies

These cookies help us remember your preferences and settings, such as:

• Language preferences;

• Cookie preferences; and

• Other website customisation settings.

These cookies improve your experience by providing a more personalised service.

Third-Party Cookies

Some features of our website may rely on third-party providers.

Where third-party services are used, those providers may place cookies on your device in accordance with their own privacy and cookie policies.

Bridgefield Legal does not control the operation of third-party cookies.

6. Cookie Consent

When you first visit our website, you may be presented with a cookie banner or cookie preference tool.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You may:

• Accept all cookies;

• Reject non-essential cookies; or

• Manage your cookie preferences.

You may also change your preferences at any time through your browser settings or any cookie management tool made available on our website.

7. Managing Cookies

Most internet browsers allow you to control cookies through browser settings.

You can usually:

• View stored cookies;

• Delete existing cookies;

• Block some or all cookies; and

• Configure settings for individual websites.

Please note that disabling certain cookies may affect the functionality, performance or availability of some parts of our website.

For further information about managing cookies, please refer to your browser provider's guidance.

8. Third-Party Websites

Our website may contain links to external websites.

Bridgefield Legal is not responsible for the content, security or cookie practices of third-party websites.

We encourage users to review the privacy and cookie policies of any external websites they visit.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in legal requirements, technology, website functionality or business practices.

Any updated version will be published on this page together with the revised "Last Updated" date.

10. Contact Us

If you have any questions regarding this Cookie Policy, please contact:

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow G2 1BP
United Kingdom

Email: admin@bridgefieldlegal.co.uk

Telephone: 0141 255 1068

Important Notice

Bridgefield Legal is authorised and regulated by the Immigration Advice Authority (IAA) in relation to immigration advice and immigration services provided within the scope of its authorisation. This website uses cookies and similar technologies to support website functionality, security and performance.

MODERN SLAVERY STATEMENT

Last Updated: August 2026

Our Commitment

Bridgefield Legal is committed to conducting its business ethically, responsibly and with respect for human rights. We oppose all forms of modern slavery, human trafficking, forced labour, servitude and exploitation.

We recognise that modern slavery is a serious crime and a violation of fundamental human rights. We are committed to taking reasonable steps to identify, prevent and address the risk of modern slavery within our business operations, professional relationships and the services we provide.

This statement outlines our approach to preventing modern slavery and promoting ethical practices throughout our organisation.

About Bridgefield Legal

Bridgefield Legal is an Immigration Advice Authority (IAA) regulated immigration advice practice providing immigration advice and immigration services within the scope of its authorisation.

We recognise that some individuals seeking immigration advice and support may be vulnerable to exploitation, abuse, trafficking, discrimination, coercion or other forms of harm.

We therefore take our safeguarding responsibilities seriously and remain alert to indicators of vulnerability, exploitation and modern slavery.

Our Approach

Bridgefield Legal adopts a zero-tolerance approach to modern slavery and human trafficking.

We are committed to:

• Treating every individual with dignity, fairness and respect;

• Promoting ethical and lawful business practices;

• Maintaining high professional and safeguarding standards;

• Remaining alert to signs of exploitation and abuse;

• Supporting vulnerable individuals appropriately;

• Acting responsibly where safeguarding concerns arise; and

• Taking reasonable steps to address concerns where they are identified.

Immigration Advice and Services

As an immigration advice provider, we may assist individuals who have experienced or may be at risk of:

• Human trafficking;

• Forced labour;

• Domestic servitude;

• Labour exploitation;

• Exploitation linked to immigration status;

• Coercion or intimidation;

• Unlawful retention of identity documents;

• Abuse of vulnerable migrants; and

• Other forms of exploitation or vulnerability.

Where appropriate and within the scope of our professional and legal obligations, we may provide advice, assistance or signposting to relevant organisations, support services or public authorities.

We recognise that victims of trafficking, exploitation and abuse may face significant barriers to accessing support and legal assistance. We strive to ensure that vulnerable individuals are treated with respect, sensitivity and professionalism.

Policies and Procedures

Bridgefield Legal is committed to maintaining policies and procedures that support ethical conduct and reduce the risk of exploitation.

These include:

• Professional conduct standards;

• Confidentiality and data protection procedures;

• Client safeguarding principles;

• Equality, diversity and inclusion commitments;

• Anti-harassment and anti-victimisation principles;

• Risk management procedures; and

• Internal reporting and escalation procedures.

Suppliers and Professional Relationships

Bridgefield Legal seeks to work with reputable suppliers, contractors, consultants and service providers who operate lawfully and ethically.

Where appropriate, we will:

• Undertake reasonable due diligence before engaging suppliers;

• Consider potential ethical and reputational risks;

• Review supplier relationships periodically; and

• Address concerns where we become aware of unlawful or unethical practices.

Given the size and nature of our business, we consider the risk of modern slavery within our own operations to be low. However, we remain mindful of indirect risks that may affect clients, service users and third parties.

Training and Awareness

Bridgefield Legal is committed to maintaining awareness of modern slavery risks relevant to immigration advice and services.

This includes understanding:

• What constitutes modern slavery and human trafficking;

• Indicators of exploitation and vulnerability;

• Risks affecting migrants and vulnerable individuals;

• Appropriate safeguarding responses; and

• Circumstances in which concerns should be escalated or reported.

We will review our awareness and training needs periodically to ensure that our approach remains effective and appropriate.

Reporting Concerns

Any concerns relating to modern slavery, human trafficking, forced labour, exploitation or safeguarding issues will be treated seriously and handled appropriately.

Where required or appropriate, concerns may be referred to relevant authorities, safeguarding agencies or support organisations in accordance with applicable legal, regulatory and professional obligations.

Continuous Improvement

Bridgefield Legal is committed to continually reviewing and improving its approach to safeguarding and ethical business practices.

We will continue to:

• Monitor emerging risks;

• Review internal policies and procedures;

• Promote awareness and training;

• Support vulnerable individuals where appropriate; and

• Maintain high standards of professional conduct.

Contact Us

If you have any questions regarding this Modern Slavery Statement, please contact:

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow G2 1BP
United Kingdom

Email: admin@bridgefieldlegal.co.uk

Telephone: 0141 255 1068

Regulatory Information

Bridgefield Legal is authorised and regulated by the Immigration Advice Authority (IAA) in relation to immigration advice and immigration services provided within the scope of its authorisation.

EQUALITY, DIVERSITY AND INCLUSION POLICY

Last Updated: August 2026

1. Our Commitment

Bridgefield Legal is committed to promoting equality, diversity, inclusion, dignity and respect in all aspects of our work.

We believe that every individual should be treated fairly and with respect, regardless of their background, personal circumstances or protected characteristics. We are committed to maintaining an environment where clients, service users, suppliers and all other individuals are treated with professionalism, courtesy and fairness.

The principles contained in this policy are consistent with the Equality Act 2010, which protects individuals from unlawful discrimination in the workplace and wider society.

We value diversity and recognise that different backgrounds, experiences and perspectives strengthen the quality of the services we provide.

2. Purpose of this Policy

The purpose of this policy is to:

• Promote equality, diversity and inclusion throughout our organisation;

• Prevent unlawful discrimination, harassment, victimisation and bullying;

• Ensure fair and equal treatment for clients, service users and others who engage with us;

• Foster a culture of dignity, respect and inclusivity; and

• Demonstrate our commitment to ethical and professional standards.

3. Scope

This policy applies to:

• All individuals working for or on behalf of Bridgefield Legal;

• Clients and prospective clients;

• Consultants, contractors and suppliers;

• Website users and visitors; and

• Any individual interacting with Bridgefield Legal in a professional capacity.

4. Equality and Diversity Principles

Bridgefield Legal is committed to providing services without unlawful discrimination on the grounds of any protected characteristic recognised by the Equality Act 2010, including:

• Age;

• Disability;

• Gender reassignment;

• Marriage and civil partnership;

• Pregnancy and maternity;

• Race, nationality, ethnic or national origin;

• Religion or belief;

• Sex; and

• Sexual orientation.

We also recognise and respect differences in:

• Culture;

• Language;

• Socio-economic background;

• Caring responsibilities; and

• Personal circumstances.

5. Our Commitments

Fair and Equal Access

We are committed to providing our immigration advice and immigration services fairly, consistently and without unlawful discrimination.

Respect and Dignity

We will treat all individuals with courtesy, professionalism and respect.

Inclusive Services

We strive to make our services accessible and responsive to the needs of a diverse range of individuals and communities.

Reasonable Adjustments

Where appropriate, we will make reasonable adjustments to remove barriers experienced by disabled individuals and improve accessibility.

Equality of Opportunity

We are committed to promoting equal opportunities and ensuring that decisions are made fairly, objectively and without bias.

Continuous Improvement

We will review our practices periodically to ensure that equality, diversity and inclusion remain central to the way we operate.

6. Prevention of Discrimination and Harassment

Bridgefield Legal adopts a zero-tolerance approach to:

• Unlawful discrimination;

• Harassment;

• Victimisation;

• Bullying;

• Intimidation; and

• Any behaviour that undermines the dignity or rights of others.

We expect everyone who engages with Bridgefield Legal to behave respectfully and professionally.

Any concerns regarding inappropriate conduct will be taken seriously and addressed appropriately.

7. Accessibility and Inclusion

We recognise that some individuals may require additional support when accessing our services.

Where reasonably practicable, we will seek to:

• Communicate using clear and accessible language;

• Consider individual communication needs;

• Facilitate reasonable adjustments where appropriate;

• Promote accessibility in our communications and processes; and

• Ensure that individuals can access our services without unnecessary barriers.

8. Immigration Advice and Services

As an Immigration Advice Authority (IAA) regulated organisation, Bridgefield Legal works with individuals from a wide range of backgrounds, cultures, nationalities and personal circumstances.

We recognise that many clients may face language barriers, financial constraints, cultural differences or vulnerabilities arising from their immigration circumstances.

We are committed to ensuring that our services:

• Are delivered fairly, professionally and consistently;

• Respect cultural, religious and individual differences;

• Promote equal treatment and opportunity;

• Support vulnerable individuals appropriately;

• Protect the dignity of all clients; and

• Comply with applicable legal, regulatory and professional requirements.

9. Complaints and Concerns

Any individual who believes they have been subjected to unfair treatment, discrimination, harassment or victimisation in connection with Bridgefield Legal's services is encouraged to raise their concerns with us.

All concerns will be considered seriously, investigated where appropriate and handled fairly and confidentially whenever possible.

Further information can be found in our Complaints Procedure.

10. Monitoring and Review

Bridgefield Legal is committed to continually improving equality, diversity and inclusion within its services and operations.

This policy will be reviewed periodically and updated where necessary to reflect:

• Changes in legislation;

• Regulatory requirements;

• Best practice guidance; and

• Operational developments.

11. Contact Us

If you have any questions regarding this Equality, Diversity and Inclusion Policy, please contact:

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow
G2 1BP
United Kingdom

Email: admin@bridgefieldlegal.co.uk

Telephone: 0141 255 1068

Regulatory Information

Bridgefield Legal is authorised and regulated by the Immigration Advice Authority (IAA) in relation to immigration advice and immigration services provided within the scope of its authorisation.

COMPLAINTS PROCEDURE

Last Updated: August 2026

Our Commitment

Bridgefield Legal is committed to providing high-quality immigration advice, immigration services and excellent client care.

We recognise that, despite our best efforts, there may be occasions when a client is dissatisfied with the service they have received. We welcome feedback and take all complaints seriously. Complaints help us improve our services and maintain high professional standards.

Making a complaint will not affect:

• Your immigration application or matter;

• Your legal rights;

• Your entitlement to receive services from us; or

• The way in which your concerns are considered.

All complaints will be handled fairly, impartially, respectfully and, wherever possible, in confidence.

What Can You Complain About?

You may make a complaint if you are dissatisfied with:

• The quality of service provided;

• Delays or lack of communication;

• The conduct of an adviser or representative;

• The handling of your matter;

• Administrative issues; or

• Any other aspect of our immigration advice or immigration services.

How to Make a Complaint

Complaints may be made by email, telephone or in writing.

Contact Details

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow
G2 1BP
United Kingdom

Email: admin@bridgefieldlegal.co.uk

Telephone: 0141 255 1068

Website: www.bridgefieldlegal.co.uk

To help us investigate your complaint, please provide:

• Your full name and contact details;

• Your reference number (if known);

• A clear explanation of your concerns;

• Relevant dates; and

• Copies of any supporting documents or correspondence.

If you require assistance in making a complaint because of language difficulties, disability or other circumstances, please let us know. We will endeavour to provide appropriate support where reasonably practicable.

How We Handle Complaints

As Bridgefield Legal is a single-adviser practice, complaints will normally be handled directly by the adviser responsible for your matter.

Step 1 – Acknowledgement

We will acknowledge receipt of your complaint within five working days.

Step 2 – Investigation

We will conduct a fair and impartial review of the issues raised. This may include:

• Reviewing your file;

• Examining relevant documents and correspondence;

• Considering information provided by you; and

• Reviewing actions taken in relation to your matter.

Step 3 – Response

We aim to provide a full written response within 20 working days of receiving your complaint.

Where additional time is required due to the complexity of the complaint, we will explain the reason and provide an updated timescale.

Step 4 – Resolution

Where appropriate, we will:

• Explain our findings;

• Apologise where mistakes have been identified;

• Outline any corrective action being taken; and

• Consider reasonable proposals for resolving the complaint.

Complaints Register

Bridgefield Legal maintains a complaints register in which complaints are recorded, monitored and reviewed.

Complaint records are retained securely and handled in accordance with applicable data protection legislation, including:

• UK General Data Protection Regulation (UK GDPR); and

• Data Protection Act 2018.

If You Are Not Satisfied With Our Response

If you remain dissatisfied after receiving our final response, you may be entitled to raise your concerns with the Immigration Advice Authority (IAA) regarding immigration advice and immigration services provided within the scope of our authorisation.

Immigration Advice Authority (IAA)

Immigration Advice Authority
PO Box 567
Dartford
DA1 9WX

Email: info@immigrationadviceauthority.gov.uk

The IAA may consider complaints relating to whether a regulated organisation has complied with its regulatory obligations, professional standards and Code of Standards.

Further information regarding the IAA complaints process can be obtained directly from the Immigration Advice Authority.

Continuous Improvement

Bridgefield Legal values client feedback and uses complaints as an opportunity to improve services, procedures and client care standards.

We regularly review complaints to identify lessons learned and, where appropriate, make improvements to our processes and service delivery.

Accessibility and Support

We recognise that some clients may require additional assistance when raising a complaint.

Where reasonably practicable, we will seek to:

• Communicate in a clear and accessible manner;

• Consider individual communication needs;

• Make reasonable adjustments for disabled clients; and

• Provide additional support to vulnerable individuals.

Contact Us

If you have any questions regarding this Complaints Procedure, please contact:

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow G2 1BP
United Kingdom

Email: admin@bridgefieldlegal.co.uk

Telephone: 0141 255 1068

Regulatory Information

Bridgefield Legal is authorised and regulated by the Immigration Advice Authority (IAA) in relation to immigration advice and immigration services provided within the scope of its authorisation.

Bridgefield Legal is regulated by the Immigration Advice Authority (IAA) and provides immigration advice and services in accordance with its authorisation.

IAA Registration Number: F202538351.

Bridgefield Legal also provides employment law consultancy and representation services. These services are not regulated by the Immigration Advice Authority.

Last Updated: August 2026

Website Disclaimer

The information contained on this website is provided by Bridgefield Legal for general information purposes only.

Whilst we endeavour to ensure that information published on this website is accurate, up to date and relevant, Bridgefield Legal makes no representations, warranties or guarantees, whether express or implied, regarding the accuracy, completeness, reliability or suitability of any information contained on this website.

The content of this website should not be relied upon as immigration advice or professional advice tailored to your individual circumstances.

You should always obtain advice specific to your situation before making decisions or taking action based on information contained on this website.

No Professional Relationship

The information available on this website is provided for general information purposes only and does not constitute professional advice tailored to your specific circumstances.

Accessing this website, submitting an enquiry, downloading information or communicating with Bridgefield Legal does not create:

• A client relationship;

• A contractual relationship; or

• Any professional adviser-client relationship.

A professional relationship for immigration advice and immigration services will only arise once instructions have been formally accepted by Bridgefield Legal and confirmed in writing.

You should not act or refrain from acting solely on the basis of information contained on this website and should obtain advice specific to your individual circumstances before making any decision that may affect your immigration status, nationality status or personal interests.

Immigration Advice and Services

Bridgefield Legal provides immigration advice and immigration services in accordance with the scope of its authorisation by the Immigration Advice Authority (IAA).

UK immigration law, Home Office policy, Immigration Rules and government guidance may change without notice. Information published on this website may not always reflect the most recent legal, regulatory or policy developments.

Bridgefield Legal cannot guarantee the outcome of:

• Visa applications;

• Immigration applications;

• Administrative Reviews;

• Appeals;

• Nationality and citizenship applications; or

• Any other immigration matter.

All immigration decisions are made by:

• The Home Office;

• UK Visas and Immigration (UKVI);

• Immigration Tribunals; or

• Other relevant public authorities.

Each matter depends upon its individual circumstances, evidence, applicable law and decisions made by third parties.

No Guarantee of Outcome

Bridgefield Legal provides professional immigration advice and assistance based upon the information available at the time advice is given.

However, no immigration adviser can guarantee:

• The success of an application;

• Processing times;

• Requests for further information;

• Interviews or investigations;

• Administrative Review outcomes;

• Appeal outcomes; or

• Decisions made by government authorities.

Past results do not guarantee future outcomes.

Limitation of Liability

To the fullest extent permitted by law, Bridgefield Legal accepts no liability for any loss, damage, cost or expense arising directly or indirectly from:

• Reliance on information published on this website;

• Errors or omissions in website content;

• Decisions made by third parties;

• Delays in updating website information;

• Website interruptions or technical failures;

• Cybersecurity incidents beyond our reasonable control;

• Third-party content; or

• Actions taken or not taken based on information contained on this website.

Nothing in this disclaimer excludes or limits liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation; or

• Any liability that cannot legally be excluded or limited under applicable law.

External Links

This website may contain links to third-party websites for convenience and information purposes.

Bridgefield Legal:

• Does not control third-party websites;

• Does not endorse their content, products or services;

• Is not responsible for their accuracy, availability or security; and

• Accepts no responsibility for their privacy practices.

Users access third-party websites at their own risk.

Intellectual Property

Unless otherwise stated, all content published on this website, including text, graphics, logos, documents, images and website design, remains the property of Bridgefield Legal or its licensors and is protected by applicable intellectual property laws.

You may:

• View website content for personal use; and

• Print or download material for personal reference.

You may not:

• Reproduce;

• Republish;

• Distribute;

• Modify; or

• Commercially exploit

any website content without the prior written permission of Bridgefield Legal.

Website Availability

Whilst we make reasonable efforts to keep this website available and functioning correctly, Bridgefield Legal does not guarantee uninterrupted access to the website.

We reserve the right to modify, suspend or withdraw any part of the website at any time without notice.

Changes to This Disclaimer

Bridgefield Legal may amend this Website Disclaimer from time to time.

Any updates will be published on this page together with the revised "Last Updated" date.

Continued use of this website following publication of any changes constitutes acceptance of the revised disclaimer.

Contact Us

If you have any questions regarding this Website Disclaimer, please contact:

Bridgefield Legal
48 West George Street
2nd Floor
Glasgow
G2 1BP
United Kingdom

Email: admin@bridgefieldlegal.co.uk

Telephone: 0141 255 1068

Website: www.bridgefieldlegal.co.uk

Regulatory Information

Bridgefield Legal is authorised and regulated by the Immigration Advice Authority (IAA) in relation to immigration advice and immigration services provided within the scope of its authorisation.